Terms and Conditions

In order to secure a place on a course, an application form must be completed and submitted to ERA Sports & Education Ltd or a recognised agent/partner. Following receipt of an application form, an offer letter will be sent to you confirming a place is available and highlighting the payment instructions including terms and conditions.

Places are awarded on a first come first served basis. To secure a place, a 50% deposit is the required.

ll fees must be paid in Pound Stirling (GBP £), and must be received, in full, at least 8 weeks prior to the commencement of the course. Fees are not transferable to other players.

ERA Sports & Education Ltd reserves the right to cancel or amend a course.

Cancellations and Refund Policy (Residential Programmes)

All cancellations must be made in writing to ERA Sports & Education Ltd. Refunds may be given upon receipt of the written cancellation. The refund criteria are based on the period of notice prior to the commencement of the course, as follows:

Notice given prior to arrival date	Cancellation Charge
61+ days	15% of total fees
31 to 60 days	50% of total fees
15 to 30 days	75% of total fees
0 to 14days100% of total fees	100% of total fees
After arrival date	100% of total fees

All refunds will be paid directly to the account that payment was made, refunds will be made within 28 days of receiving written cancellation of the course.

In the case of a visa refusal, a refund will be given if cancellation is received in writing along with a visa refusal notice at least 2 weeks prior to the course commencement date. No refund will be given if cancellation is made with less than 2 weeks remaining until the course commences or if a visa rejection is based on player’s failure to meet the necessary criteria for their chosen visa category. All refunds based on the grounds of visa refusal will be minus a registration fee of £150.

Visas

It is your responsibility to check the visa requirements for entry into the UK and, if necessary, obtain an appropriate visa for your period of study. Information on visas can be found on the UK Home Office website: www.ukba.homeoffice.gov.uk

Supporting documents required from ERA Sports & Education Ltd will only be issued once payment has been made in full and all other required documentation has been received.

If you have not received your visa 2 weeks before the course commencement date, you must inform us so we can work with you to make any necessary arrangements.

If a player arrives at one of our centres without the correct visa, we are required by law to arrange for them to leave as soon as possible.

All decisions on visa applications made by the UK Home Office are final.

Promotional Materials

Occasionally on certain courses a professional photographer will be taking promotional photographs and videos for use during marketing future courses. Parents can choose to opt out of any promotional photography of their children by ticking the relevant box on the application form.

Travel Arrangements (Residential)

You must submit travel details as early as possible. If travel details are not provided at least 1 week before arrival, we cannot guarantee the player will be collected from the airport by Paris Saint-Germain Academy staff. We reserve the right to charge an administration fee for late submission of travel details.

Airport transfers are available, please check our website for the latest prices. A transfer confirmation will be sent after receiving your travel details and relevant payment.
Some airlines do not allow children under the age of 16 years to travel without an adult. You must check current guidelines before booking any flights.

If you choose to make your own travel arrangements and arrive at the centre directly, please inform us of your intended arrival time. On arrival, players must hand in their passports, airline tickets, pocket money (or travellers’ cheques) and any medication to the course office.

If a player leaves before the end of the period of study and requires a departure transfer, we will arrange the transfer to the player’s departure point for an additional fee.

Should a player’s departure at the end of the period of study be delayed due to circumstances beyond the player’s control, ERA Sports & Education Ltd will continue to offer full board accommodation and supervision until departure can be arranged by the player’s parent or guardian. For each additional night ERA Sports & Education Ltd will charge £100 in addition to any transfer fees.

Insurance (Residential Programmes)

All players must have insurance before they arrive at the Residential Camp to cover such possible eventualities as medical expenses, loss of luggage, cancelled or delayed flights.

Medical

You must inform us of any medical or dietary requirements that may affect the player’s ability to participate in the course before the course starts. Any players arriving with a serious medical condition not previously reported, which requires regular staff supervision, may be sent home with no refund of fees (Residential Programmes).

Players must hand in any medication they bring with them to course staff on arrival. Medicines will be administered under supervision by course staff.

In case of a medical emergency, if the player’s parents/guardians cannot be contacted, the company will act in loco parentis and will arrange for a doctor to give any medical treatment considered necessary, as well as authorise the administration of an anaesthetic and operation.

Complaint’s Procedure

All complaints will be responded to within 5 working days of receipt of the original complaint.

During the course or programmes, complaints should be directed to your Lead Coach or General Manager, or your account manager for agents and partners. If you feel a reasonable solution has not been made, your complaint will be escalated to a manager within the division. If you are still not satisfied by the response, your complaint will be passed to the company Directors.

Complaints made after the course should be sent by email to info@psgacademyuk.com for a member of the team to resolve for you. Should you feel that your complaint has not been handled satisfactorily, your complaint will be escalated to a Director.

Disclaimers

ERA Sports & Education Ltd does not promise that the web site will be without error, free from interruption.

ERA Sports & Education Ltd does not promise that the web site’s images and descriptions of products and services are at any time an exact reflection or presentation of the products and services offered by or available at Paris Saint-Germain Academy UK (England & Wales). The web site and its content are subject to change without prior notice. ERA Sports & Education Ltd disclaims all liabilities or warranties, express or implied, based on any differences of any kind between the descriptions of products and services on the web site and the actual features of products and services offered by or available at all Paris Saint-Germain Academy UK (England & Wales) programmes or courses.

In particular, the services and operation of sports and leisure facilities at Paris Saint-Germain Academy UK (England & Wales) as well as other facilities used as part of our schedule of excursions can change depending on weather conditions and other unforeseen circumstances.

Changes to the Terms and Conditions

These Terms and Conditions may be amended from time to time. Any such changes will be posted on this page.

The effective date of these Terms and Conditions is 21st November 2024.